Privacy Policy

Toad Hall Garden Centre

Marlow Road, Henley-On-Thames, Oxfordshire RG9 3AG

Tel. 01491 574615

[email protected]

VAT Reg No. 199 0827 17


WEBSITE - General Data Protection Regulation (GDPR) Privacy Notice/Policy


This notice outlines the data protection policies and procedures we have adopted and to which we abide by to ensure we are GDPR compliant. The purpose of this Notice is to clearly list and identify the legal requirements, procedures and rights which must be established when we obtain, process, transfer and/or store your personal data. This Notice will assist you understanding the obligations, responsibilities and rights which arise from the Data Protection Laws.

Toad Hall Garden Centre is committed to complying with the General Data Protection Regulation 2018 (GDPR). We understand the importance of keeping your personal data safe, private and secure. Any personal information, such as your email address, telephone number, address, that you share with us is treated with the utmost security and confidentiality. This Privacy Notice is for information only. It is not a contractual agreement.

Website Usage

You can access and browse our Website without disclosing your personal data.

The Website allows you to email Toad Hall Garden Centre on [email protected]. At this point your personal data has been passed to us, in the form of your email address, possibly telephone number and home address.

Notice Statement / Data Protection Principles

In accordance with the GDPR anyone processing Personal Data must comply with the 6 principles of good practice. We will comply with data protection law and principles, which means that your personal data will be:

  1. Be processed fairly, lawfully and transparently
  2. Only be used for the purpose for which it was collected
  3. Be adequate, relevant and not excessive for the purpose for which it is being processed
  4. Be accurate and kept up-to-date
  5. Not be kept longer than necessary to fulfil the purpose of its collection
  6. Be kept secure and protected from unauthorised processing, loss, damage or destruction

Data Security

Toad Hall Garden Centre are bound to our privacy policies, procedures and technologies which maintain the security of all your Personal Data. The security of your data is of utmost importance.


How we will use your Personal Data

We will only collect and process your Personal Data to the extent that it is needed to fulfil our operational and contractual needs or to comply with legal requirements. We shall access and use your Personal Data in accordance with your instructions and as is reasonably necessary:

. To fulfill our contractual obligations and responsibilities to you

. To respond to your requests, queries and problems

. To inform you about any changes to our services and related notices, such as security and fraud notices.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to Our Data Protection Policy

We keep our privacy policy under regular review and reserve the right to amend and update the policy as required.

How to Make a Complaint

Toad Hall Garden Centre hope that we can resolve any issues you may have. You can use our complaints procedure by emailing Toad Hall Garden Centre at [email protected]  If you feel that your questions or concerns regarding your personal data have not been dealt with adequately or that your request has not been fulfilled you may complain directly to the ICO: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (Email: [email protected] or Tel: 0303 12 1113)